Privacy Policy

Last updated: August 1, 2026 ## 1. Who we are LoDesign Lab is an Israeli digital studio providing strategy, design, development, content, AI and automation services. This policy explains how we process personal information through lodesignlab.com, our contact channels and client engagements. ## 2. Information we may collect We may collect contact details such as name, email, telephone number, company and role; enquiry and project information; files, instructions and feedback supplied by clients; transaction and invoice details; technical data such as IP address, browser, device, approximate location, referral source and activity; and consent or communication preferences. Please avoid sending sensitive information unless it is necessary and we have agreed on a secure method. ## 3. How information is collected Information may be provided directly through forms, email, telephone, WhatsApp, meetings or contracts. Some technical and usage information may be collected automatically through cookies, logs, analytics and security tools. We may also receive business contact information from public sources, referrals or service providers where lawful. ## 4. Why we use information We use information to answer enquiries, prepare proposals, deliver and support services, manage projects and payments, secure the website, prevent misuse, measure and improve performance, maintain records, comply with law and send relevant updates where consent or another lawful basis permits. We do not sell personal information. ## 5. Legal bases Depending on the context, processing is based on steps requested before a contract, performance of a contract, compliance with legal obligations, legitimate interests such as security and service improvement, or consent. Consent may be withdrawn at any time without affecting earlier lawful processing. ## 6. Cookies and analytics The website may use essential cookies for operation and security and optional analytics or marketing technologies to understand usage and improve communication. Where required, optional technologies are used only after consent. Browser settings can limit cookies, though some functionality may be affected. ## 7. Sharing and service providers Information may be shared with hosting, cloud, analytics, communication, payment, accounting, automation, AI and professional service providers only as reasonably needed. Providers are expected to protect information and process it under appropriate terms. We may also disclose information to authorities when legally required or in connection with a corporate transaction, subject to suitable safeguards. ## 8. International transfers Some providers may process information outside Israel. When relevant, we use contractual, technical or organizational safeguards designed to provide an appropriate level of protection under applicable law. ## 9. Retention We retain information only as long as reasonably necessary for the purposes described, including service delivery, security, dispute handling and legal or accounting obligations. Retention periods vary by record type. Information is deleted, anonymized or securely restricted when it is no longer required. ## 10. Security We use reasonable administrative, technical and organizational measures, including access controls, secure systems, backups and provider review. No online system is completely secure, so we cannot guarantee absolute security. If we identify a material incident, we will act and notify affected parties or authorities where required. ## 11. Your rights Subject to applicable law, you may request access to personal information, correction of inaccurate information, deletion or restriction in appropriate cases, objection to certain uses, withdrawal of consent and removal from marketing communications. We may need to verify identity and may retain information where the law permits or requires it. ## 12. Children The website and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children without lawful authorization. Contact us if you believe a child provided information. ## 13. Third-party links The website may link to external services. Their privacy practices are controlled by their own policies, and we encourage you to review them before providing information. ## 14. Changes and contact We may update this policy to reflect operational, technological or legal changes. The current version is identified by the date above. Privacy requests can be sent to office@lodesignlab.com or through the contact page. Please describe the request clearly so we can respond efficiently. *This policy is general information and does not replace legal advice.*